After graduating from Boston College with a finance degree, Susan enjoyed a 10-year career in property taxes in Boston and San Jose. Although the majority of her time was spent on compliance, she says the most interesting part was being a part of Silicon Valley’s innovative culture and touring clean rooms, wafer fab facilities, and corporate offices.
When it was time to start a family, she returned to her home town of Cohasset, Massachusetts, to take over a family retail business. The next 10 years were about developing and nurturing customer, employee, and business relationships. Of course, her most rewarding time was spent enjoying her two children, Laney and Brian, who are in high school now.
The store closed in 2007, and Susan decided to go back to school and position herself for flexibility, as she was now a single parent. "When did a blackboard turn into a whiteboard?" She received a Post-Baccalaureate Certificate from the Massachusetts College of Pharmacy and Health Sciences and became an MRI technologist, focusing on patient experience and quality of care. Five years later, she got the call from Mitch.
Mitch and John have built a culture of high performance, learning, and growth, on both the business and personal levels. Contributing to the innovative culture of FIA and helping the continual refinement of its processes have been gratifying for Susan. Susan says, "In my role as Client Service Manager, I feel so happy for our families when we wire their first college tuition payment or a down payment on their dream home. We’ve worked so hard together to accomplish this. I couldn't ask for more: I’m back to my finance background and working in a creative and client-first environment."
On a personal note...
In 2015, I was introduced to Mitch and John through a mutual connection while I was working as an MRI technician. My plan was to wait until my oldest child had her driver’s license before I went back to a “9-to-5” job. On the phone in the Shaw’s supermarket parking lot, Mitch convinced me to just come in and talk about working with them. Thankfully, I listened and now fill the role of Client Service Manager for FIA.
I am fortunate to be back in my home town of Cohasset, where my parents, boyfriend, and sister’s family live. It’s great to see my kids, Laney and Brian, swim in the same town pool and walk down the same school hallways as I did. I’ve lived in Boston, the North Shore, and in California, but it’s great to be back where I grew up and had my first job delivering papers during the Blizzard of ’78!
With two teenagers, we’re all busy and going in different directions. I’ve been through the times of playgrounds/playdates, club sports with excessive travel, and Driver’s Ed to licensing. We’re now in the middle of college planning.
I do a bit of volunteer work at the Center for Student Coastal Research. Finally, I have been teaching exercise classes for more than 20 years in the community. I frequently run into neighbors, old class mates, and even clients. While I became certified in group exercise to get over my fear of public speaking, ironically, the experience has allowed me to meet and befriend many people.
In my very little free time, I relax with whoever will join me at the beach or in front of a fire, depending on the time of year. I will be expanding my interests in the next several years as Laney and Brian go off to college.